CANCELLATIONS & RESCHEDULING
Thank you to our clients. We owe our growth and success to you! We also would like to welcome new potential clients, we are excited about creating a long lasting relationship with you and your hair.
Your appointments are very important to Salon Sixteen, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a minimum of 24 hour notice for cancellations. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s) that will be paid at your next visit. Our policy reserves the right to require a major credit card, debit card or gift card for scheduling of all appointments.
Non-cancellations or “NO-SHOWS” will be charged 100% of the original service booked to be paid at your next scheduled visit. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions. Our scheduling program records these occurrences so to prevent abuse of the policy.
As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service one to two days prior to your appointment. We confirm 24 to 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Thank you for your understanding!